Shipping & Policies
We currently offer store credit in exchange for any returns, with the exception of “sale” items that are final sale.
All returns require authorization.
Returns are accepted 14 days within delivery. This 14 day period is from the day your item is delivered, until the day you email us requesting return authorization. All returns must be sent in original packaging, with no signs of wear or distress. We do not accept returns that show any sign of wear, have been tarnished or generally show signs of wear. Sales are final within 14 days of delivery. The delivery date is the date the mail carrier attempts to make their first delivery.
If a package is lost or damaged in transit, it is the responsibility of the customer to request a claim via USPS. If a package is mishandled, stolen or lost, we do note claim responsibility for compensation or reimbursement.
Please allow 2-5 business days before your order is shipped. In most cases, orders are shipped within 1-3 days.
Shipping for domestic US orders is standard USPS First Class Mail shipping and calculated at checkout.
We do not assume responsibility for customs or import taxes. If a package is refused for reason of no customs payment, the customer is responsible for reaching out to us and attempt to have it delivered again. We will not refund a customer if their order is refused, we will attempt to ship again to the customer or offer store credit towards their next order, less shipping charges.
Custom jewelry options may be available to create on a case by case basis. At this time, the minimum budget we are able to review for a custom jewelry piece is $125 USD. Please email us if interested in creating your special piece with Alyse Jewelry!
Creating a custom piece with Alyse Jewelry requires a custom deposit fee. This fee is non-refundable but is applied toward your final order total. The deposit amount varies based upon each order's final total estimate range but will be a minimum of $125 or up to 50% of your order's final total estimate. This fee is due after we have a clear understanding of your customization requests but before stone sourcing and the production process begins. Please do not hesitate to email us at email@example.com if you have any questions about customization and deposits.
Please contact us or email us at firstname.lastname@example.org with any repair inquiries. Depending on the situation, we may extend free repairs, less shipping. Tarnishing does not constitute as a repair.